Frequently Asked Questions

Why myreward?

myreward provides recommenders with points based rewards for cases sent through to us. myreward is a scheme for individual staff members and is in addition to the already great commission we pay recommenders.


How do I get myreward points?

For every case you send to us under your individual log-on, you will automatically be allocated points. Our standard points allocation is set out below:

For Sale Cases:

  • On receipt of starter pack and memo of sale = 300 Points
  • On exchange of contracts = 700 Points

For Purchase Cases:

  • On receipt of starter pack = 300 Points
  • On exchange of contracts = 700 Points

For Remortgage Cases:

  • On legal completion of the remortgage case = 500 Points

See the terms and conditions section of the Myreward website for full details


What can I spend my points on?

The new myreward scheme provides you with access to over 5,000 reward options – from CDs to DVDs to exciting experience days to plasma TVs. Add a market leading range of vouchers to the mix and the choice is almost limitless!


What if I don't have enough points for the reward I want?

You can top up your myreward points using a credit card, debit card, or cheque. Simply add your chosen reward to your basket and you will be told the balance left to pay. Of course the more cases you send us, the more points you will earn, so why not add your chosen reward to the Wish List and wait until you've earned sufficient points.


Why can I not see my allocated points?

We only show points in our active pipeline. Any case which is in abeyance or falls through will not be awarded points. Don't worry if the case restarts – we'll make sure you're awarded your points.


What if I forget my password?

Simply go to the homepage and click on the link. Alternatively call 0845 234 0230